Marketing, Advertising & Promotions
Stay away from suspicious and illegal marketing methods such as selling and advertising products in the form of network and pyramid marketing, because it is a punishable practice by the Consumer Protection Law.
Obliging you to purchase a certain product as a condition for accepting your purchase of another product is an illegal practice.
The difference between the price advertised on the item and the price at the point of sale is a violation of the Consumer Protection Law, report it to 17007003.
There are plenty of commercial advertisements and promotions in the market. Be sure not to purchase items randomly, this practice will eventually affect your budget.
Comparing between similar goods in more than one outlet is a healthy consumption practice based on studying the price and quality of the product and choosing the most appropriate ones.
It is prohibited for the shops to impose additional fees when you buy by credit cards.
Compare between the prices and qualities of available products and don’t insist on buying a particular product unless you really need it
Before making a purchase decision, compare between the products and choose wisely with taking into consideration the product price and quality that suit your own requirements in order to promote healthy competition and enhance consumer welfare.
The merchant (the seller, the seller, the wholesale trader, the retailer, the commercial agent, the manufacturer or the service provider) is prohibited from imposing additional charges on the prices of products (goods and services) when purchasing them using credit cards. This is contrary to the Ministerial Resolution No. (109) of 2015
Exchange & Refund Regulations
You are entitled to request for product exchange or return of its price where the goods have a defect or if it does not conform to the legally approved specifications or to the purpose for which the contract has been entered into.
If the supplier refrains from returning or replacing the item within 15 days from the date of purchase, when having a manufacturing defect or was not in conformity with the specifications approved or contracted for, this practice is considered a violation of the Consumer Protection Law.
Make sure to receive the purchase invoice to prove you’re dealing with the shop. In addition, the importance of obtaining the guarantee certificate to maintain your right to replace or repair the defective items.
You are entitled to get a compensation for a defective item through a request for replacement, repair, or refund of its price, and that is in accordance with the terms set by the Consumer Protection Law.
Do not sign purchase contracts containing blanks and vague information to avoid unexpected commitments.